Refunding Discounts

Published on July 12, 2017

Sometimes a customer makes an order and pays and then realizes they didn’t put in their 30%OFF code.  Here’s what we have to do:

To process the refund:

  1. NOTE: Partial refunds are not possible on the same day the order is placed.  We must wait until after midnight, when the day’s transactions settle.
  2. If the transaction has settled, log into  Search ‘settled transactions’ with the customer’s last name.  Find the customer’s payment.  The reference number at the far left is underlined.  Click on it and then click “refund.”  Calculate the refund amount (30% of the total payment, in this case) and enter that number in the box.  Enter the words “30% REFUND on the memo line.

To correct the sales information in PhotoCart:

  1. Click on the order number to open it
  2. Click Edit order information.
  3. Calculate the correct amount for coupon discount amount (remember this is a pre-sales tax number), the new sales tax, and the new total payment.
  4. Enter the calculated numbers into the appropriate boxes.  Click the black “save changes” button and the order will display as paid on the next page and the gallery sales math will be correct.



original order is

$150.00 prints

$  12.00 sales tax

$162.00 total payment


new numbers:

$150.00 prints

$  45.00 coupon discount (enter in coupon box)

$105.00 subtotal

$    8.40 new sales tax amount (enter in tax box)

$113.40 new payment total (enter in payment total box)